System design

When we began our collaboration with Wendy and her company, we were asked to redesign an existing MVP iOS application and create a basic website. As we becoming more deeply involved in understanding the entire business and operational model and shared Wendy's vision for growth, we built a web integrated system that would be scalable in multiple markets.

We began by first migrating from a local database that the iOS app was using to a web integrated platform. Then we built a backend portal for the core functions of managing visits (booking, dispatching Team Members and cancelling). We had different user roles: Client, Team Member, Manager and On-Call Managers. Then we integrated with Stripe, a secure payments processing platform that receives and disburses payments. All these processes were created in a step-wise pattern to methodically replace manual processes with automated and scalable processes.

Our goal was to create a scalable solution, and we started to analyze all the business operations, its processes and how they could have been optimized. We started to think what abilities every role in the system we had at that time had to include: Client, Caregiver, Manager, On-Call Manager.

The new concept of the app and the website was born.

Insight into the business and payments processes enabled us to create a tech platform that supported all these operations effectively.

Company Management is able to receive new visits and other visit updates, information about new clients and new Caregivers applications, check reports on visits and company growth for the period.

Most of the payments for the company are going through the system.